Shipping policy
WHERE DO YOU DELIVER?
All around the world. If you have any concerns please reach out to
hello@iwanttheo.com
HOW LONG IT TAKES TO RECEIVE MY ORDER?
Depending on the destination but not more than 14 days.
Standard delivery is provided by the services, with a delivery period up to 2 weeks, by courier to the door or to the Post Office
– Delivery time includes only business days, excluding weekends, national, state holidays and force majeure circumstances
TAXES AND DUTIES
All orders are shipped on a DDU (Delivery Duty Unpaid) basis, meaning your order may be subject to local taxes and/or import duties, which are levied by your local customs authority. Product prices are displayed exclusive of all taxes and duties. We are unable to calculate the exact amount of duties and taxes your order will incur, as these charges are imposed directly by the destination country.
By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.
Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.
Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.
The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.
To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.
The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.
International Shipping, Duties and Taxes Policy
Worldwide Shipping from Ukraine
Please note that the total amount paid at checkout covers only the product cost and the initial shipping fee. It does not include any local customs duties, import taxes, or brokerage fees that may be levied by your country’s customs authorities.
- Responsibility: The buyer (recipient) is solely responsible for paying all international taxes, import duties, and customs clearance fees.
- U.S. Orders: For customers placing orders from the United States, your package may be subject to U.S. Customs inspection. Any applicable U.S. customs duties, handling fees, brokerage fees, or state import taxes are the sole responsibility of the buyer.
- Delivery & Refusal: These charges are determined by local customs offices and must be paid before or upon delivery. If you refuse to pay customs fees and the package is returned to us, any return shipping costs and restocking fees will be deducted from your refund.